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Sometimes, It may need more time because of destinations and workloadWe can only accept the cancellation if item is still in processing stage. We have no way to hold item once it is in production stage. Normally items will be moved to production 1 day after purchasing.Please contact us within 30 days after receiving item for any question. Basically, we are not able to offer refund/ return/ replacement due to wrong selection of color, size, changing mind, second thought.